Last amended: September 1, 2017
Information gathered through our Websites
When you visit the Graebert Websites or Customer Portal, our Web server identifies the IP address of your computer and resolves it into a domain name (a domain name is a computer address by which one computer communicates with the other). By using programming scripts, we collect information about the type of browser, operating system, and system configuration that you use. In order to obtain access to portions of our Website we may ask you to complete a registration form that identifies personal information about you or solicits your comments. We refer to all of this information as personal information.
Information gathered through third-party Cloud storages
The Graebert Products may offer or require the possibility to connect with your third-party Cloud storages (herein after “Cloud storages”). This is required in order to provide our service, namely the visualization and/or edition of your data in these accounts. For that purpose, the Graebert Product will remember your last used access token for each Cloud storage.
Graebert will in particular collect and use information from your Cloud storage(s) aiming at:
- Authentication: We use information to authenticate and secure your access to our Products and Services and to your Cloud storages content.
- Access and Management of your files: We use information to let you browse, organize and access your files stored in the Cloud storage(s). This includes also the ability to read or edit them and to let you update the sharing settings (aka “Permissions”) defined in your Cloud storage(s) for each file.
- Performance: We may use information to identify common keywords within your files and indexing them in order to facilitate a quicker access and search results. Such information is fully encrypted before being cached.
- Statistical analysis: We may also use your personal information to create anonymous information records by excluding information personally identifiable to you. We generally use such information in statistical analysis to help us analyze the user experience and performance within our Products.
Information gathered through our Products
The Graebert Products may require that you create a Graebert Account on the Graebert Customer Portal. You will get in return credentials that will identify you in our products and grant you access based on the Permissions you were granted.
Graebert Products may include the option to participate in the Customer Involvement Program (CIP). The CIP feature collects information about how you use our applications by sending information to our servers when you are logged in to the application. The collected information is anonymous. When you start an application providing the CIP feature the first time, you will be prompted about participating. You can change your choice and join or opt out at any time. Learn more about the CIP in the application’s online help (topic „Participating in the Customer Involvement Program“).
Use of Information gathered through our applications
The purpose of identifying preferences and common use cases of our applications through the Customer Involvement Program (CIP) is to improve and adapt our applications in future releases to meet the needs of our customers.
Use of personal information
Graebert or its Agents uses registration, e-mail, and other personal information for internal purposes only. We do not and will not sell your information to third parties. We consider the privacy of our users to be of utmost importance. Personal Information is used to i) secure and facilitate access to our Products and Services, ii) update and maintain the information related to your Licenses and Subscriptions on our Servers, and iii) obtain information regarding Websites usage so that we can tailor our content and infrastructure to meet your needs. We do not sell Personal Information to other companies. We may, in certain cases, share this information with our Partners to ensure that we provide better service to our customers.
Deletion and Correction of personal information
Outside parties and sites
Links with other sites
When you access other sites by way of hyperlinks at this Website, please remember that Graebert has no control over the content posted on those sites.
Third party use access to personal information
From time to time we may employ third parties to help us improve our Products or Websites. These third parties may have limited access to databases of user information or registered member information solely for the purpose of helping us to improve the Products or Websites or the learning tools and they will not be able to use the information about our users or registered members for any other purpose.
Protecting your personal information
While we do our best to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. What does this mean? You must protect yourself. You are responsible for maintaining the secrecy of your passwords and/or any account information. We recommend that you do not share your passwords with anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. The Internet is not a secure medium of communication and privacy cannot be ensured. We cannot assume any responsibility, nor will we be liable, for any damages you or a third party may suffer as a result of the transmission of any information that you make to us through the Internet, or as a result of any communication made via our Products or Websites.
We may disclose your information to a third party without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website users or anyone else that could be harmed by such activities. We may disclose user information when we believe in good faith that such disclosure is required by and in accordance with the law.
By using our Websites or Products, you consent to the collection and use of your information as we've described in this policy.
Unless otherwise explicitly stated herein any non-personal information or material sent to Graebert will be deemed not to be confidential.
Changes to our policy