Gräbert - Surveying Solutions

Support: SiteMaster

Want your own application?
If you are looking for programming work to be done check out our OEM section. We are active in the mobile CAD industry since 1998. We developed the first mobile CAD application ever!

See Developer Section

Distribution worldwide
Want local support near you? Check out our listed distributors around the world.

Worldwide Resellers

Support Agreements
• Our Care Plans can save your money

General Information

Graebert GmbH would like to inform you about your update possibilities for our SiteMaster products. As you know our SiteMaster series is being developed further with every update. It is our intention to continuously provide a better, faster and most importantly up-to-date CAD-Solution for our customers.
It is therefore recommended to consider a support-agreement. If you want to be on the current mode with your licenses then we have a good offer for you. With a support agreement you can:

a) save money

b) get new updates immediately

c) hotline support for all technical questions (Mo - Fr from 09:00 to 17:00)

Example

We have two different models of support contracts. Here is an example of SiteMaster Building XP/CE.

ServiceCARD 12: get technical support and all updates automatically released within 12 months for 366,00 EUR* annually.

ServiceCARD 36: get technical support and all updates automatically released within 36 months for 262,00 EUR* annually.

ServiceCARD Agreements / Contracts

Product	ServiceCARD 12 (annually)	ServiceCARD 36 (annually)

SiteMaster Elevation XP	134 EUR*	104 EUR*
SiteMaster Exchange XP	224 EUR*	174 EUR*
SiteMaster Office XP	224 EUR*	174 EUR*
SiteMaster Facade XP/CE	336 EUR*	262 EUR*
SiteMaster Toposurvey XP/CE	336 EUR*	262 EUR*
SiteMaster BuildingTS XP/CE	449 EUR*	349 EUR*
SiteMaster Building XP/CE	336 EUR*	262 EUR*
SiteMaster BuildingLT XP/CE	179 EUR*	139 EUR*

*All update prices refer to the current version and an update to the latest release.

Note: ServiceCARD12 and ServiceCARD36 offers the client PowerCAD Version Upgrades currently due in the third quarter of this year:

-A completely New Gräbert designed CAD Engine which will give the user increased benefits in CAD Technology changes -ServiceCARD12 & ServiceCARD36 are designed to give you 12 months or 36 month cover on your solution

-Longer commitment greater reduction in costs - Discounts available for multiple licenses

If you cant find the appropriate support contract for your solution or have a question you would like to discuss please contact us under:
Tel 0049.30.89690389 or via email support@graebert.com

Perfectly Supported - Anytime. Anywhere Anyone.

Supported Devices
• SiteMaster Solutions support Distancemeters as well as Totalstations

Mobile Solutions for Totalstations

SiteMaster Solutions for Totalstations support devices by Leica, Topcon, Trimble and South. SiteMaster Exchange is the perfect Interface for survey data.

SiteMaster Building can be used on Pocket PCs (PDAs), Tablet PCs, and Notebooks.

The laser measurement device and the PC are connected wirelessly using their Bluetooth capabilities or using a serial cable. The exact distance values measured with the laser measurement device can be transmitted directly to SiteMaster Building. Supported laser distancemeters with Bluetooth capabilities are listed below.

Windows Mobile for Pocket PC is the required operating system on Pocket PC devices.

On Tablet PCs or Notebooks it can be run under Windows CE .Net 4.2 or Windows XP.

SiteMaster Building has been tested with and fully supports the following Pocket PCs (PDAs). It may or may not run on other devices running Microsoft Windows Mobile 5 or 6, Windows Mobile 2003 Second Edition, Windows CE 3.0, or other Windows CE operating systems too. Support, however, restricts to the listed devices.

If you would like to run SiteMaster Building on a device not listed or if you know that SiteMaster Building runs on a device not listed here, please contact us at support@graebert.com.

Laser Distancemeter with Bluetooth capabilities

Hilti PD 38

Leica DISTO A6

Leica DISTO plus

Bosch DLE 150 Connect

HP iPAQ 2210/15	HP iPAQ rx3715	MDA II, MDA III	MDA pro
HP iPAQ 3650/3970	HP iPAQ hx4700	Orange M500	Fujitsu-Siemens Loox 610
Dell Axim x3/x3i	Dell Axim x5/x5v	QTEK 9090	Dell x50v/x51/x51v
Ameo

Ruggedized Pocket PCs (PDAs)

TDS Recon

Archer Ruggedized PDA

Tablet PCs running Windows CE

Southpro Midas Pad

Höft & Wessel Skeye Pad

Tablet PCs running Windows XP

Dialogue Flybook

Samsung Q1

Find out if SiteMaster Building runs on your mobile device

Software Manuals
• Latest manuals for all SiteMaster Software Solutions

SiteMaster BuildingTS / SiteMaster Building / SiteMaster Office

	PDF	Manual for SiteMaster Building / SiteMaster BuildingTS / SiteMaster Office (Vista, XP / CE & Mobile)	2.5MB
	PDF	Manual for SiteMaster Building / SiteMaster BuildingTS / SiteMaster Office (Vista, XP / CE & Mobile)	4.3MB

SiteMaster BuildingLT

PDF

Manual for SiteMaster Building / SiteMaster BuildingTS / SiteMaster Office
(Vista, XP / CE & Mobile)

4.7MB

SiteMaster TopoSurvey / SiteMaster Facade

PDF

Manual for SiteMaster Building / SiteMaster BuildingTS / SiteMaster Office
(Vista, XP / CE & Mobile)

2.7MB

Description:

The user manuals contains a description of the commands and functions.

They explain:

the basics for working with the program and introduce the drawing elements which are available,

the use of drawing aids. These are functions enabling a higher degree of precision in technical drawings, like object snap functions, and other precision drawing aids.

illustrate the use of different coordinate systems. The World and User Coordinate Systems are discussed.

the techniques used to view drawings, with detailed explanations of viewports and how to use PowerCAD's capability to see many views at the same time.

the commands and functions for:

?	working with layers,
?	drawing, modifying, and detailing (dimensioning, crosshatching) objects,
?	defining and inserting of parts and attributes,
?	working with text objects,

and all other topics that help you to do a fast and easy job of drawing and designing with SiteMaster.

Documentation (older versions)

PowerCAD SiteMaster 3.3 Manual

PDF	PowerCAD SiteMaster 3.3 Manual (for CE, XP and Office)	2.5MB
PDF	PowerCAD SiteMaster 3.3 Manual (for CE, XP and Office)	2.5MB
PDF	PowerCAD SiteMaster 3.3 Manual (for CE, XP and Office)	2.5MB
PDF	PowerCAD SiteMaster 3.3 Manual (for CE, XP and Office)	2.5MB

PowerCAD SiteMaster 3.3 Quickstarter Guide

PDF	PowerCAD SiteMaster 3.3 Quickstarter Guide (for CE)	200KB
PDF	PowerCAD SiteMaster 3.3 Quickstarter Guide (for CE)	200KB
PDF	PowerCAD SiteMaster 3.3 Quickstarter Guide (for CE)	200KB

PowerCAD SiteMaster 2.0 Online Help

CHM

PowerCAD SiteMaster 2.0 Online Help (for CE and XP)

1.7MB

CHM-File

Find answers to specific questions in the documentation

Bug Reporting
• Found a software bug? - Report it here

User Information

Name
Position
Company
E-mail

Product
	Any other? Please specify:
Platform
	Any other? Please specify:

Device Information	(e.g. iPAQ 3630)
Additional Comments

To supply the best individual support for your bug report, we need your user information first.

If you have problems or questions filling out the bug reporting form, feel free to contact us via email:support@graebert.com

Bug Report

Title
Detailed Description
How can the Bug been reproduced?(Step by Step)

Sample Drawing
If possible, include a small sample drawing (flx, dwg, dxf or dwf; max 500KB)

Screenshot
If possible, include a screenshot (gif, png, jpg; max 500KB)

We may have additional questions on the bug you reported, so please be sure that you filled out the User Information Form above correctly…

If you're done, just press the submit button on the right

Reporting bugs online

Online Video Tutorials
• Easily getting started - Function by function, step by step

In order to make your start a little easier, we compiled some demo/training movies to show some of the basic functions. These movies require the Macromedia® Flash Player. Available via Adobe.com. Click Here to download Adobe Flash Player

Online Video Tutorials on SiteMaster Building CE

Installation Installing SiteMaster Building on a Pocket PC	View Installation	3 min.
Licensing Licensing SiteMaster Building CE	View Licensing	2 min.
Measuring & Drawing Site Measuring on a PDA (Overview)	View Measuring and drawing	11 min.

New SiteMaster Video Tutorials will be online soon

Frequently Asked Questions on SiteMaster Building
• Answers to the most common questions regarding SiteMaster Solutions

Questions	Answers
I have a Pocket PC not listed with your supported devices. Can I use it with a Leica Disto plus and SiteMaster?	There is a huge variety of pocket PC models with different operating system versions on the market. SiteMaster has been tested with and is supported for the most common devices. It may or may not run on other Pocket PCs running Windows CE 3.0. If you would like to run SiteMaster on a model not listed or if you know that SiteMaster runs on a device not listed, please contact us at support@graebert.com.
I installed SiteMaster on my computer, but the Bluetooth connection is not working and the automatic Bluetooth device finder can't find my laser distancemeter.	The Bluetooth capability to connect a PC and a laser distancemeter has been tested for various combinations of hardware and laser devices. However, there are too many to test them all. If you encounter Bluetooth problems, please send us an email to support@graebert.co.uk and we will help you. Please quote model and version of your Pocket PC, SiteMaster version and ? if possible ? the Bluetooth stack used.
I have drawn a room with SiteMaster. In which file formats can I save or export the drawing?	You can save the file in the standard CAD file formats DWG, DXF, DWF and FLX. You can also export the drawing as raster graphics file in BMP format or as JPEG picture file.
What can I do with the exported drawing files?	You can use the DWG, DXF and DWF files in any CAD solution being able to open these files, e.g. PowerCAD Pro by Graebert or AutoCAD by Autodesk. This way you can use all the CAD functionality of your favourite CAD program. You can view the JPEG or BMP files with an image viewer.
How can I share my SiteMaster drawings with someone who has no CAD software?	You have two options to share your SiteMaster drawings with someone at no extra costs: ? Use FelixCAD LT. It is a free CAD solution by Graebert Limited. Anyone can use it to open, view and work with DWG, DXF, and FLX files. Download FelixCAD LT here for free Use DWFAnywhere. It is a free DWF Viewer of Graebert Limited. Anyone can use it to open, view and markup lightweight DWF files. Download free DWFAnywhere here
Can I email a drawing with SiteMaster?	You can email any of the saved files using your favourite email client.
I miss a certain feature. Are there more advanced mobile surveying solutions available?	Please, check the comparison chart to see what features are available in the three versions of SiteMaster Building. You can also check the documentation available at support. If you can't find what you are looking for and you think your idea could enhance SiteMaster in any ways, please send an email to our support staff: support@graebert.com.
SiteMaster does not work as I expect. What is wrong?	Please, first check the documentation on the support page for features of SiteMaster and how to use them properly. If you can't find an explanation for your question, you can send us your question. Please quote what hardware, operating system and language versions of operating system and SiteMaster software you are using.

Questions and Answers